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COMING SOON

CPD Skills Certificate: Bartender Professional CPD Skills Certificate: Waiter/Waitress

The bartender's multifaceted role includes responsibilities A good waiter needs a unique set of skills and qualities to
such as serving drinks, managing stock, and ensuring the bar provide exceptional customer service. Their usual duties
operates smoothly. include taking orders before sequencing and actualizing
them but a little learning allows you to create
Modules: unforgettable dining experiences. This hospitality course
• Introduction to Bartending and Mixology provides both hard and soft skills that ensure success.
• Techniques & Skills in Bartending We explain how to maintain high hygiene standards and
• Classic & Modern Cocktails outline some tips to help you create a great impression.
• Identify the key responsibilities of a bartender in a
professional setting. Modules:
• Define common bar terminology related to bartending • Explain the roles and responsibilities of wait staff in
and drink preparation. providing pleasant customer service
• Arrange the bar setup to ensure efficiency and safety in • Discuss the principles and importance of customer
service. service and service sequence
• Outline the fundamental principles of mixology. • Outline personal hygiene and grooming protocols for
• Explain the process of building a balanced cocktail using restaurant and service businesses
basic ingredients. • Categorize various types of equipment commonly
• Discuss how to achieve flavor balance in cocktails using used in restaurants and bars
various ingredients. • Explain the proper handling, maintenance and
• Identify the purpose and significance of garnishes in cleaning procedures for hospitality equipment
cocktail presentation. • Summarize the types, purpose and elements of a well-
• Classify the main types of spirits based on their designed restaurant menu
production methods and ingredients. • Compare alcoholic and non-alcoholic beverages and
• Describe the unique characteristics of popular spirits their composition
such as vodka, rum, whiskey, and gin. • Explain how to serve beverages like a professional and
• Categorize different liqueurs and aperitifs based on their discuss appropriate techniques and etiquette
primary flavors and uses in cocktails. • Describe all arrangements and preparations made in
• Compare various types of beer and wine based on their the day-to-day operation of a restaurant business
brewing or fermentation processes. • Recall the types of services and service techniques
• Assess the characteristics of different alcoholic beverages used in the hospitality industry
to recommend them appropriately to customers. • Discuss common risks and safety concerns
encountered in restaurants and describe the and
Course ID: c4 precautions that prevent them
Duration: 8 hours avg, self-paced • Outline the qualities and techniques required to be a
Price: N$ 550 great waiter or waitress
• View Less Customer Service and Hygiene
• Tips and Best Practices for Waiters

Course ID: c5
Duration: 8 hours avg, self-paced
Price: N$ 250