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OFFICE ADMINISTRATION & SECRETARIAL SKILLS

CPD Certificate: Office Administration & Secretarial Skills
This course, will provide you with an understanding of administrative office
procedures. You will learn why your office needs administrative procedures.
You will learn about getting organized and managing your time. You will also
learn about problem solving, setting up meetings, effective communication
skills , writing executive summaries, official correspondence and office ethics.
Module 1
• Introduction, Responsibilities and Skills Needed.
Module 2
• Step-by-step Techniques.
• Checklists and Schedules.
• Organizational Skills.
• Prioritizing.
• Effective Co-ordination Skills
• Problem-solving Skills
• Effective Meetings
• Executive Summaries.
• Time Management.
• Filing Skills.
• Stress Management.
• Effective Communication.
• Official Correspondence.
• Office Ethics.
Module 3 Assessment
Course Duration: 8 hours avg, self-paced Price: N$ 750
Resources included: Document templates and FREE productivity and time-
saving tools.